“Have you tried turning it off and restarting it again?” must be anyone who has worked in computer support’s favourite phrase. To be fair, if your computer starts behaving oddly, not to mention freezing, that it a great first step to solving things.
But yesterday this was applied to a whole train. The Virgin train from Glasgow to Euston pulled into Penrith and the ‘train manager’ announced that we would be having a ‘computer reset”. The engine stopped, the air conditioning stopped, and all the lights went out. Complete train darkness and silence. Then everything fired up again, and off we went, 20 minutes late. Well, almost everything – the power supplies at the seats for laptops never quite made it back on again, but I was not going to ask about it in case the electronics took another fit.
The man running the Shop on the train said that the problem was the alarms in the loos apparently, which all stopped working. He said in two years of working for Virgin Trains, this was the first time it had happened!


